Better Sex Through Yoga
Order & Shippping FAQ

Shipping Options:

Check For Promotional Free Shipping

Standard Rates:

  • $2.99 Standard Shipping on single tape orders.
  • Single tape orders will be sent using First Class Mail.
  • $3.99 Three tape orders will be sent First Class Mail.
  • $4.99 Priority Mail 1 - 3 Day Delivery Within The US.
  • All orders are shipped day of or next business day.
*Please read below about USPS shipping in paragraph 5.*
  • UPS Second Day
    (Continental USA Only - No PO Boxes)

  • UPS Overnight - Afternoon Delivery
    (Continental USA Only - No PO Boxes)

  • UPS Priority Overnight - Delivery before 10:30AM
    (Continental USA Only - No PO Boxes)

  • Canada & Mexico $9.99 Per Order: 4 - 7 Day Delivery USPS Global Priority Mail
    No Tracking. Please read below about USPS shipping in paragraph 5.

  • Japan $14.99 Per Order: 4 - 7 Day Delivery
    No Tracking. Please read below about USPS shipping in paragraph 5.

For all other international orders the average cost for shipping is between $14.99 and $29.99, please email us at Orders@YogaCraze.com for shipping information.


FAQ
Here are answers to frequently asked questions. If you still need assistance please email us at service@YogaCraze.com. For tracking your order, you will be sent an email with the tracking information and link to the UPS website for the most up to date information of your order.

* 1. How do I place an order?
* 2. Is my credit card information secure?
* 3. What are my shipping and handling charges?
* 4. When will my order ship?
* 5. How do I track my order?
* 6. What is the return policy?
* 7. Can I pay by Check or Money Order?
* 8. International Orders
* 9. Orders From US Territories, Guam, Puerto Rico

1. How do I place an order?
Order online using our completely SECURE site.
All purchases are charged in US Dollars.

2. Is my credit card information secure?
Your credit card is safe with YogaCraze.Com, because our site uses the latest encryption technology. When you order from YogaCraze.Com and its affiliated sites, your credit card information is protected with digital certificates, secure commerce servers, and credit-card fraud detection software provided by MicrosoftÕs, Bcentral.

3. What are my shipping and handling charges?
We strive to be as fare as possible and not gouge our customers with inflated shipping and handling fees. All our fees are at actually below cost once handling charges are included, however, we strive to be competitive.

4. When will my order ship?
Our Warehouse is located in California making it possible for orders submitted, with payment confirmed by 11AM EST Eastern time to be sent out that same day. Orders received and payment confirmed after that time will be sent out the following business day. If for any reason we are expecting shipping delays this will be noted in the product availability. We constantly update our website to ensure that you are completely informed about your purchase.

5. How do I track my order?
Tracking information will typically be emailed to you by our warehouse when your item ships. All orders shipped via US Mail will not receive a tracking number or confirmation. We can only guarantee shipment and provide tracking numbers for UPS orders and priority mail has confirmation of delivery but not tracking. Yoga Craze will not be liable for any lost or misplaced mail if the item was shipped via the United States Postal Service. We suggest you use a physical address (instead of a PO Box) and select UPS as your shipping method if you feel the need to have your package tracked. However, the USPS is a reliable service and if you are located in a territory, military or PO Box, is the most economical and fast choice.

6. What is the return policy?
We will accept returns within 30 days of their shipment, provided the item is in new condition - this means no part of the shrink rap can be open, in which case we would not be able to sell the item as new. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.

All returns need to obtain a RMA # by emailing service@YogaCraze.com with RETURN in the subject line and a detail of why they are defective. If for any reason the video is defective - as in the video does not play on your device - please give us a brief description of the problem in the email, along with your address, billing information and order number. Upon return we will test the video on several of our players to confirm if it is your device or the video presenting the problem. If we determine that the video does not have a problem we will not accept the return and you will be required to provide shipping and handling charges for us to send it back.

All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order.

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

All returns must be sent via a method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail) and MUST have a RMA #.

Refunds will appear on your credit card statement within 10 business days. We are unable to reimburse you for service fees charged by third parties, such as Mail Boxes Etc. Otherwise, shipping and handling costs are non-refundable and there is a %20 percent re-stocking fee. If you recieved promotional free shipping and choose to return the product a shipping and handling fee of $9.00 dollars will be deducted.

7. Can I pay by Check or Money Order?

Not at this time. We suggest using PayPal.com

8. International Orders
Most International orders process without a problem. If for any reason you have a problem please write us atorders@YogaCraze.com with INTERNATIONAL in the subject line:

There may be duties and/or import taxes charged by your country's customs department when the item is delivered. Payment of these extra charges are the sole responsibility of the customer. These taxes are not included in your Yoga Craze order total. These charges vary by country and by the value of the item(s) being shipped. Import taxes are not charged for Guam, Puerto Rico, APO or FPO addresses, or for any other U.S. Territory.

At the moment our VHS & DVD videoÕs are in NTSC format only. Please confirm you can play this format before ordering. Returns will not be accepted for international orders due to incorrect format.

9. Shipping For Orders From US Territories, PO Boxes, Alaska & Hawaii
Please select USPS Priority Mail shipping for these locations otherwise the package will not be shipped regardless of what option you have chosen in the shopping cart. If you desire overnight shipping to these locations instead of using USPS please email us at orders@YogaCraze.com with OVERNIGHT SHIPPING REQUEST in the subject line. These orders must be received by 12 Noon Eastern Standard Time and include the following information:

Shipping address
Credit Card Number, along with the 3 digit verification numberÕs usually located on the back where you signed your name
Expiration Date
Billing Address For The Credit Card
And of course your desired order

 



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